ERP Customer Relationship Management

ADA-ERP Customer Relationship Management is one of the most powerful CRM programs in the Cyprus Market. It is easy to use, flexible, easily adjusted to meet each Company’s requirements, provides powerful reporting and exporting facilities and is fully compliant with Cyprus, European Union and International Regulations and Laws. It is developed by ADA since 1985 having years of experience in Business Applications.

ADA Customer Relationship Management main features are :

  • Available in Greek or English

  • Fully secured with strict password protection for each function & each user

  • Clients database – client status, type of business, start/end date, contact details, physical & postal address, employee in charge etc

  • Clients receivables – last contact date for receivables, contact details, remarks, balance due

  • Employees database – employee details, employee status (active, on leave etc), charge/cost per hour etc

  • Support History – client, contact person, date & time, employee, type of support, type of contact, duration, remarks etc

  • Weekly employees work priority (for internal use) – employee, client (optional), type of work, description, deadline etc

  • Clients feedback – client, date, type of feedback and description

  • Option to add specific activation procedure for activating license of clients (if applicable)

  • Clients reports – clients details, clients last contact, clients total support

  • Activation Lists – clients activated or clients expiring in specific period

  • Support history per client, employee, period, type of contact, type of support etc

  • Receivables list

  • Support statistics per client, employee or type of contact

  • Printing of labels

  • Option to send automatic SMS to clients

(Note: All reports can be filtered by client, employee, type of support, type of contact, period etc)