ERP Customer Relationship Management

ADA Customer Relationship Management main features are :

• Available in Greek or English

• Fully secured with strict password protection for each function & each user

• Clients database – client status, type of business, start/end date, contact details, physical & postal address, employee in charge etc

• Clients receivables – last contact date for receivables, contact details, remarks, balance due

• Employees database – employee details, employee status (active, on leave etc), charge/cost per hour etc

• Support History – client, contact person, date & time, employee, type of support, type of contact, duration, remarks etc

• Weekly employees work priority (for internal use) – employee, client (optional), type of work, description, deadline etc

• Clients feedback – client, date, type of feedback and description

• Option to add specific activation procedure for activating license of clients (if applicable)

• Clients reports – clients details, clients last contact, clients total support

• Activation Lists – clients activated or clients expiring in specific period

• Support history per client, employee, period, type of contact, type of support etc

• Receivables list

• Support statistics per client, employee or type of contact

• Printing of labels

• Option to send automatic SMS to clients

(Note: All reports can be filtered by client, employee, type of support, type of contact, period etc)